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Who we are
What information do we collect
Applying to work with us
How do we use your information
Who may use your information
Third party links and services
How do we protect your information
Where is your information processed
How long do we keep your information
How do you contact us
We do not knowingly collect or process data from anyone under the age of thirteen (13) years old.
who we are
what information do we collect?
Most of the information we collect is information provided directly by you - for example in customer service, at events, in store or by our people by phone. This may include:
We may also collect and process other information obtained through the Site or the device you are using, including:
applying to work with us
If you use the Site to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. Please do not send us any sensitive personal data with your application unless we specifically ask you for it. We will ask you to sign up to additional confidentiality and privacy terms if you apply for a job with us. Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give more details about how we hold employee data and we will expect the employee to sign up to additional confidentiality and privacy terms as part of their employment.
We may retain details of candidates who may be of interest to us, either now or in the future, for up to one year. If you would not like us to do that please let us know. Additionally, if your circumstances change – for example you no longer wish to be considered by us for employment – please let us know that too.
how do we use your information?
Our primary purpose in collecting your personal data is to conclude an order which you have made for the purchase of our goods and to provide you with services which we believe will optimize your use of the Site. We may use your personal data for the following purposes:
We process your personal data where we have your consent to do so, which you may withdraw at any time, or otherwise where this is necessary for:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. Our legitimate interests are those indicated with a “*” above, and we consider that we have implemented sufficient checks and protections to ensure that your rights and interests are not unreasonably intruded on.
*However, you can object to processing on any of these bases at any time and, if you do so, we will stop processing the personal data unless we can show compelling legitimate grounds which override your rights and interests, or we need the data to establish, exercise or defend legal claims – see the paragraph “Your rights” below.
who may use your information?
We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests.
We share your information with third parties who help deliver our products and services to you. Examples include hosting our web servers, analyzing data, providing marketing assistance, and providing Customer Service. These companies will have access to your personal information as necessary to perform their functions, but they may not use that data for any other purpose.
We may also share your personal data:
You may have accessed our Site through a hyperlink from a third party website. If so, you consent to your personal details and purchase information, including behavioral patterns, being shared with that third party in accordance with our contractual relationship with them.
Please remember that when you share information publicly on the Site, for example a comment on a blog post, it may be indexable by search engines, including Google, which may mean that the information is made public.
third party links and services
The Site may contain links to third parties’ websites. We are not responsible for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those websites.
If you have asked us to share data with third party sites (such as social media sites), their servers may not be secure.
Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result, others may nevertheless unlawfully intercept or access private transmissions of data.
how do we protect your information?
We take what we consider to be appropriate technical and organizational measures designed to reduce the risk of unauthorized or unlawful processing of your personal data and accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. However, it remains your responsibility:
where is your information processed?
We keep your personal data in CHINA.
If you have given permission, we may contact you by mail, telephone, SMS, text / picture / video message, social media and email about products, services, promotions and special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights', below.
how long do we keep your information?
In some countries you may have the right to gain access, correct, update, restrict, delete, be forgotten, or object to the processing of, or request data portability of the personal data collected about you subject to some exceptions and conditions.
If you wish to inquire about any of those rights or would like to submit a request then please send us your request by any of the following ways:
We may charge a small fee depending on your request where that is permitted by law. We will take all reasonable steps to delete your personal data from our system(s) on receiving a valid request, unless restricted by law. We may keep a copy for as long as is necessary in our opinion, in compliance with applicable laws and regulations. We will respond to any of your above-mentioned requests within 30 days, but we reserve the right to verify your identity before dealing with your request.
how do you contact us?